Who we are

Ziyanda Capital is a division of Ziyanda Investment Enterprises (Pty) Ltd, a company registered in terms of the substantive laws of the Republic of South Africa under registration number 2013/195347/07

Our website address is: https://www.ziyandacapital.co.za

What Personal Data we collect and why we collect it

Ziyanda Capital, hereinafter referred to also as “We” collect and process your personal information mainly to contact you for the purposes of understanding your requirements, and delivering services accordingly.

For this purpose we will collect contact details including your name, contact details and your organisation.

We collect information directly from you where you provide us with your personal details.  Where possible, we will inform you what information you are required to provide us with, and what information is optional.

Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information, such as:

• The visitor’s IP address;
• Full name, name or surname;
• Email address;
• Birthdate;
• Postal Address;
• Any other information that can be used to identify the individual visiting our website.

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

We are collecting your data for several reasons:

• To better understand your needs.
• To improve our services and products.
• To send you promotional emails containing the information we think you will find interesting.
• To contact you to fill out surveys and participate in other types of market research.
• To customize our website according to your online behavior and personal preferences.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/

After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

Your Contact Information 

We collect your contact information for the following reasons:

• to send you confirmation of your orders.
• to improve our product offering to you.
• to send you customised products and services, based on your usage.
• to improve our service to you.

Customer Information

If you purchase products and/or services, we collect and store billing information such as your billing address and phone number.

For your protection we do not store credit card numbers. While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

We offer a sign-up form to receive email from us that alerts you to new products we launch, as well as to articles that we publish, courses and summits we produce, and other news of interest to members of the interior design and the community at large.

We collect a subscriber’s email address, name, IP address, and time of signing up. We use this information to verify the validity of the request and to send the requested updates to the subscriber.

In each communication from us by email, the subscriber is provided with a link to instantly unsubscribe from the list.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card and/or payment details, and optional account information like username and password. We’ll use this information for the following purposes, which inter alia, to:

• Send you information about your account and order;
• Respond to your requests, including refunds and complaints;
• Process payments and prevent fraud;
• Set up your account for our store;
• Comply with any legal obligations we have, such as calculating taxes;
• Improve our store offerings;
• Send you occasional marketing messages by email. If you no longer wish to receive these messages, we provide you a link in the message to unsubscribe from receiving further such marketing messages.

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your Data with

We do not share your data with any third parties.

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act of the Republic of South Africa.

We may also disclose your information:

• Where we have a duty or a right to disclose in terms of law or industry codes;
• Where we believe it is necessary to protect our rights.

We do not sell, rent, or lease our customer lists to third parties.

We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party without your explicit written consent.

In addition, we may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries.

We may share your information with third parties who perform tasks required to complete a purchase transaction. All such third parties are prohibited from using your personal information except to provide these services to this site, and they are required to maintain the confidentiality of your information.

How long we retain your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights you have over your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your Data

Your data is stored in a secure database with the hosting company of this site, www.xneelo.co.zawhich is contractually obligated to uphold all regulations related to the protection of personal information in accordance with the prescriptions of the substantive laws of the EU (EU Regulation 2016/679, The General Data Protection Regulation, or GDPR), the substantive laws of the United States of America and the substantive laws of the Republic of South Africa.

We may process online payments for products and services through various online payment service providers.

These online payment services providers are contractually obligated to maintain strict privacy of customer data, including compliance with all the substantive laws and regulations of the EU, the USA and South Africa.

We may also process online payments through PayPal. Paypal maintains strict data privacy policies. The following information may be shared with Paypal: name; email; address; phone; city/state/zip or, if outside the United States, city/province (or equivalent)/postal code; unique payment identifier; and payment provider identifier. Information provided to PayPal, as the case may include information required to process or support the payment, such as the product or service purchased, date and time of the purchase, purchase total, and billing information.

We may offer store credit and/or gift certificates. If you are logged in, we access your billing email address saved in your account and billing email address entered during purchase. If you are not logged in, we collect your billing email address entered during purchase. We store any coupon code generated for you, any coupon code passed via URL, and any coupon amount, email, and message entered for a gift-card receiver. We store this data so that we can process it for you whenever required.

If you order a a product directly from our online store, it may be fulfilled directly from our inventory. If so, we will provide your shipping data to the courier companies we use, using their secure online website or any other secure form of transmitting such data.

Subscriber information is collected when a user subscribes to a discussion on our blog. An example of the information collected is email address, name, IP address, and time of subscription. When a subscriber posts a message to on the blog, the subscriber’s name and email address, as well as email routing data, may be revealed to other members of the list. In addition, the message is archived in a web-based archive that may be accessed by the subscribers to the blog.

Visitor comments may be checked through an automated spam detection service.

Additional Information

Our website contains links that lead to other websites. If you click on these links Ziyanda Capital is not held responsible for your data and privacy protection.

Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

How we Protect your Data

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information.

We review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

• Physical security;
• Computer and network security;
• Access to personal information;
• Secure communications;
• Security in contracting out activities or functions;
• Retention and disposal of information;
• Acceptable usage of personal information;
• Governance and regulatory issues;
• Monitoring access and usage of private information;
• Investigating and reacting to security incidents.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Ziyanda Capital is committed to securing your data and keeping it confidential.

Ziyanda Capital has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

What Data Breach Procedures we have in place

• When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don’t want to disclose your personal information.
• If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

Ziyanda Capital undertakes not to lease, sell or distribute your personal information to any third parties, unless we have your written permission to do so.

We might be required by law to share your personal data with the authorities, and should that be the case, we are obliged to do so if the law forces us.

Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

What Third Parties we receive Data from

We do not receive any data from third parties.

In the event that Ziyanda Capital is required to transfer your Personal Data to countries outside of South Africa, Ziyanda Capital is bound by the Protection of Personal Information Act to ensure that such transfer of Personal Data is regulated as follows:

• the person receiving the information is subject to similar laws;
• the subject has agreed to the transfer of information;
• such transfer is part of the performance of a contract which the subject is a party; or
• transfer is for the benefit of the subject and it is not reasonably practicable to obtain their consent and that such consent would be likely to be given

What Automated Decision-making and/or Profiling we do with User Data

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behaviour (analyze web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customise our website to your needs.

After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser.

Industry Regulatory Disclosure requirements

‘Data subject’, as defined in POPIA (Protection of Personal Information Act 4 of 2013, or the Republic of South Africa), means the person to whom personal information relates. Data subjects may include, but are not limited to:

• prospective customers;
• applicants;
• customers;
• research participants;
• employees;
• visitors; and
• members of the public;
• ‘Personal information’, as defined in POPIA, means information relating to an identifiable, living individual or identifiable, existing company, including, but not limited to:
• information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
• information relating to the education or the medical, financial, criminal or employment history of the person;
• any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
• the biometric information of the person;
• the personal opinions, views or preferences of the person;
• correspondence sent by the person that is implicitly or explicitly of a private or confidential nature; or
• further correspondence that would reveal the contents of the original correspondence;
• the views or opinions of another individual about the person; and
• the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.

A ‘Process’ is a collection of practices influenced by the institution’s policies and procedures that takes inputs from a number of sources (including other processes), manipulates the inputs and produces outputs (such as products, services, or research findings)

‘Process owner’ is the individual accountable for the performance of a process in realising its objectives, driving process improvement, and approving process changes . Process owners include, but are not limited to, researchers, academics, and the line management of PASS environments.

‘Processing’, as defined in POPIA means any operation or activity or any set of operations, whether or not by automatic means, concerning personal information including:

• the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use;
• disseminations by means of transmission, distribution, or making available in any other form; or
• merging, linking, as well as restriction, degradation, erasure, or destruction of information.